{"id":32,"date":"2016-12-07T02:14:42","date_gmt":"2016-12-07T02:14:42","guid":{"rendered":"http:\/\/www.red-phoenix.com\/main\/?page_id=32"},"modified":"2018-04-03T15:09:51","modified_gmt":"2018-04-03T20:09:51","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/www.red-phoenix.com\/main\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32\" class=\"elementor elementor-32 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ozwnvsk elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ozwnvsk\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-njnkjpf\" data-id=\"njnkjpf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-x3awz3z elementor-widget elementor-widget-spacer\" data-id=\"x3awz3z\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d5jgymo elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5jgymo\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7b0rlpm\" data-id=\"7b0rlpm\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2043fad elementor-widget elementor-widget-heading\" data-id=\"2043fad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Real-time & Historical Reporting<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-wqzbswk elementor-widget elementor-widget-text-editor\" data-id=\"wqzbswk\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-278 size-thumbnail\" src=\"http:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2016\/12\/CCA-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/>The NEC SV9100 <strong>Contact Center Server<\/strong> saves your company money by providing a cost-effective method of capturing, displaying, and reporting ACD group call traffic and staff activity. These reporting tools help your company evaluate its staffing requirements and agent performance.<\/p><p>In addition to providing an excellent means of monitoring call activity and agent performance, NEC SV9100 Contact Center Server ensures quick access to call traffic reports, wait time reports, and agent time logs. You receive valuable information when you need it in a clear format.<\/p><h3><strong>Real-time Monitoring<\/strong><\/h3><p>Supervisor Monitors and Agent Displays (delivered by UC Suite) provide real-time data on Agent and Queue states. At a glance determine if your customer level of service expectations are being met, or if additional agents need log-in to help with the call load. Some monitors will show summary information so you can view performance over a period of time.\u00a0<\/p><h3><strong>Historical Reporting<\/strong><\/h3><p>Historical reports allow you to look at past performance, giving you insight into past information on agents and queues over a period of time. Reports can be printed, export to Excel, saved to a folder, or scheduled to be emailed on a schedule.<\/p><p>Here are some of the questions a Call Center Report can help answer:<\/p><ul><li>When do we receive the most calls?<\/li><li>How long do callers wait to talk to someone?<\/li><li>How long do callers wait before abandoning their call?<\/li><li>How many calls were answered per agent?<\/li><li>Who is answering the most\/fewest calls?<\/li><\/ul><p><em>Reports can take an assumption and make it a fact.<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-owl80nz\" data-id=\"owl80nz\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fl0uar elementor-widget elementor-widget-spacer\" data-id=\"5fl0uar\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf0k1au elementor-widget elementor-widget-image\" data-id=\"cf0k1au\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2017\/11\/dashboard-1-1024x617.png\" class=\"elementor-animation-grow attachment-large size-large wp-image-579\" alt=\"Sample Dashboard Screen\" loading=\"lazy\" srcset=\"https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2017\/11\/dashboard-1-1024x617.png 1024w, https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2017\/11\/dashboard-1-300x181.png 300w, https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2017\/11\/dashboard-1-768x463.png 768w, https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2017\/11\/dashboard-1.png 1232w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">A Sample Dashboard<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-g7v6ikd elementor-widget elementor-widget-spacer\" data-id=\"g7v6ikd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-erpijmj elementor-widget elementor-widget-image\" data-id=\"erpijmj\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"547\" height=\"186\" src=\"https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2016\/12\/Abandoned-Call-Alert.png\" class=\"elementor-animation-grow attachment-medium_large size-medium_large wp-image-314\" alt=\"Sample Abandoned Call List\" loading=\"lazy\" srcset=\"https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2016\/12\/Abandoned-Call-Alert.png 547w, https:\/\/www.red-phoenix.com\/main\/wp-content\/uploads\/2016\/12\/Abandoned-Call-Alert-300x102.png 300w\" sizes=\"(max-width: 547px) 100vw, 547px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Calculate a Real ROI with the Abandoned Call Alert<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ms6eu4z elementor-widget elementor-widget-spacer\" data-id=\"ms6eu4z\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7lkfgc elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"c7lkfgc\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5>Contact Center Demos<\/h5><div class=\"menu-contact-center-container\"><ul id=\"menu-contact-center\" class=\"menu\"><li id=\"menu-item-434\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-434\"><a target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.red-phoenix.com\/main\/contact-center\/contactcenterdashboard\/\">Contact Center Dashboard<\/a><\/li>\n<li id=\"menu-item-438\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-438\"><a href=\"https:\/\/www.red-phoenix.com\/main\/incontrol\/incontrol-contact-center-reports\/\">InControl &#038; Contact Center Reports<\/a><\/li>\n<li id=\"menu-item-310\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-310\"><a target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.red-phoenix.com\/main\/contact-center\/uc-suite-contact-center-displays\/\">UC Suite Contact Center Displays<\/a><\/li>\n<li id=\"menu-item-978\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-978\"><a href=\"https:\/\/www.red-phoenix.com\/main\/managing-impatient-callers\/\">Managing Impatient Callers<\/a><\/li>\n<li id=\"menu-item-391\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-391\"><a href=\"https:\/\/www.red-phoenix.com\/main\/suggest-a-new-video\/\">Suggest a New Video<\/a><\/li>\n<\/ul><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9712cd9 elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"9712cd9\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5>Contact Center Guides<\/h5><div class=\"menu-contact-center-guides-container\"><ul id=\"menu-contact-center-guides\" class=\"menu\"><li id=\"menu-item-710\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-710\"><a href=\"https:\/\/www.red-phoenix.com\/main\/contact-center\/dashboard-overview-2\/\">Dashboard Overview<\/a><\/li>\n<li id=\"menu-item-709\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-709\"><a href=\"https:\/\/www.red-phoenix.com\/main\/contact-center\/incontrol-contact-center-reports\/\">InControl Contact Center Reports<\/a><\/li>\n<li id=\"menu-item-711\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-711\"><a href=\"https:\/\/www.red-phoenix.com\/main\/incontrol\/incontrol-overview-2\/\">InControl Overview<\/a><\/li>\n<\/ul><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Real-time &amp; Historical Reporting The NEC SV9100 Contact Center Server saves your company money by providing a cost-effective method of capturing, displaying, and reporting ACD group call traffic and staff activity. These reporting tools help your company evaluate its staffing requirements and agent performance. In addition to providing an excellent means of monitoring call activity &#8230; <a title=\"Contact Center\" class=\"read-more\" href=\"https:\/\/www.red-phoenix.com\/main\/contact-center\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":""},"categories":[],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Center - Red Phoenix, LLC<\/title>\n<meta name=\"description\" content=\"The NEC SV9100 Contact Center Server saves your company money by providing a cost-effective method of capturing, displaying, and reporting ACD group call traffic and staff activity. 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