Red Phoenix, LLP was established in late 2001 with the mission of developing innovative Computer Telephony Integration (CTI) solutions for business and personal use. Since the company’s inception, the primary focus has been the development of several core embedded and CTI applications that are currently being used by NEC. The products that we are currently selling under our OEM partner's brand include:

• A complete Automatic Call Distribution (ACD) system with historical reports, agent desktop messaging, and real-time statistics monitoring for supervisors
• A UC Attendant Console
• A UC Desktop Suite application to integrate the PC and IP or digital telephones.

In addition to our OEM buisness, we also offer a line of products called Vision, which is a cost-effective solution for call centers to display real-time data to various end points including traditional LED wall displays, large LCD flat panel displays, and even directly on the agent's PC screen. Our unique ticker-style agent display software docks at the top of the agent's PC display and scrolls the real-time statistics and text messages across the display. Because this user interface doesn't cover any other applications and is always visible to the agents, it is being very well received.

Vision is currently compatible with Nortel's Symposium Call Center Server (SCCS), Symposium Express (SECS), BCM Contact Centers, and even build in Meridian ACD Package B, C, and D. Compatibility with other call center systems is on our priority list of developments.

The Red Phoenix core team consists of several former top managers and owners of Digital Techniques, Inc., which was purchased by MCK Communications in June of 2000. This team has been together since the early 90’s developing award-winning applications to serve the enterprise telecommunications market.